PRIVACY POLICY

 

TNTestexpress recognizes that our customers value their privacy. However, in order to conduct business in this increasingly electronic economy, the collection of personal information is often necessary. TNTestexpress’ goal is to balance the benefits of e-commerce with customers’ rights to prevent the misuse of their personal information.

Collection of Personal Information

In general, you can visit our website without divulging any personal information. However, if you schedule an appointment or purchase products on our website, TNTestexpress and our partner labs require certain personal information from you such as your name, email address, telephone number, and date of birth. Additionally, TNTestexpress may use this information for other business purposes, such as alerting you to future promotions and services that may be of benefit to your understanding of certain laboratory tests.

 

Confidential Lab Records

TNTestexpress recognizes the sensitivity of personal health information and utilizes encryption/security software to safeguard its confidentiality. This software protects the personal information we collect from unauthorized access or disclosure and accidental loss, alteration, or destruction. All lab orders and results reports are uploaded to each customer’s Confidential Lab Record on our secure server. Reports are only mailed or faxed at the customer’s request and printed copies are not retained. Under no circumstances will this information be made available to third parties such as insurance carriers or representatives of any healthcare provider without our customer’s prior consent.

Payment Information

To process your order, TNTestexpress requires payment by Visa, MasterCard, Discover, American Express, Health Savings Cards, PayPal, ACH, or Apple Pay. When you enter a personal credit card or checking information on our website, our secure gateway encrypts the information. TNTestexpress has no access to your financial information.

TNTestexpress has partnered with Square, ensuring safe and secure credit card processing. Customers enjoy the peace of mind that comes with knowing their information is secure and the added convenience of not having to re-enter their information each time a purchase is made. When a payment method is stored in the Vault, the information is encrypted by the Square gateway and associated with a unique payment method token.

Collecting Internet Information

TNTestexpress collects Internet Protocol (IP) addresses and domain information as part of our analysis of website use. This data enables us to become more familiar with customers that visit our site, how often they visit, and what parts of the site they visit most often. TNTestexpress uses this information to improve our web-based offerings. This information is collected automatically and requires no action on your part.

Communications

In the event you choose to correspond with us by email, we may retain the content of your email messages together with your email address and our responses. Other emails that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information.  We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail, telephone, or fax.

Use of Cookies

Cookies are small pieces of data that are stored by a user's browser on the user's hard drive. Cookies can remember what information you access on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for you to move from webpage to webpage and to complete commercial transactions over the Internet.

Cookies help TNTestexpress collect important business and technical statistics to gather information about your browsing activities in order to constantly improve our website and better serve our customers. This information assists us in designing and arranging our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

 

TNTestexpress Partners

We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided as pointers to information on topics that may be useful to the users of our website.

Employee Access, Training, and Expectations

Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions.

TNTestexpress reserves the right to change, modify or update this statement at any time without notice.

Employee Access, Training, and Expectations

Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions.

TNTestexpress reserves the right to change, modify or update this statement at any time without notice.